Policy | EspadLand

TERMS AND CONDITIONS

Privacy Policy
1 Definitions

Definitions

Company means ESPADLAND US INC / Direct Selling Company, incorporated under No. 5297328 in the General Registry of Companies and Institutes of California, United States, as a C Corporation, referred to hereafter as "Company." Head office: California, U.S.A.

Sales representative — a person who receives specified rates as compensation outside the Company, under mutual contract, through the direct sale of products to consumers or by supporting and training sales representatives to expand Company sales.

Marketer — an Independent Business Owner (IBO) in Single-Level Marketing (S.L.M.).

Networker — an Independent Business Owner (IBO) in Multi-Level Marketing (M.L.M.).

The registration contract creates no employment obligation for the Company and is excluded from labor and insurance acts.

Sponsoring ID — a unique code allocated to every representative after enrolment.

Consumer (customer) — any person who buys a product for money for a noncommercial purpose, for personal consumption only.

Products — any goods available for order in the Company's virtual shop.

Compensation income plan — the Company's plan for calculating and paying a percentage of product sales, from personal and team sales across single and multiple levels, as profit, commission or bonus.

Commission accrues through effective personal sale plus effective sale by the representative's team, based on the compensation plan. The calculated percentage at due dates is remitted to the bank account announced by the representative.

Company's goods — goods under the EspadLand brand, produced for EspadLand Company.

Personal sales volume — the sum of personally ordered and settled invoices from the representative's virtual office.

Team sales volume — the sum of the team's ordered and settled invoices from the representative's virtual office.

Settlement — successful electronic payment of the total price of an invoice by the representative or customer.

Virtual office — a space allocated to each representative on the EspadLand site, for viewing invoices, records of received percentages and related financial notes; all representative requests are tracked through it.

Retailing price — the announced price of goods on the Company site, being the consumer price excluding V.A.T.

Instruction — regulations approved by the board of directors (requiring at least half plus one vote), binding once notified to sales representatives by any of the Company's usual means.

Educational tools — virtual or physical tools prepared by the Company and given to representatives free of charge or for sale (excluded from the compensation plan).

Educational services — any personal or team training given free of charge by the Company, sponsors or trainers.

Retailing profit — 20% of the retailing price, included in the payable price once the invoice is registered with a discount.

Retail commission — 20% of the retailing product's price, included in the payable price once the invoice is registered.

Website — the Company's online site at www.EspadLand.com, through which all exchanges between representatives and the Company take place.

By completing any registration form, you consent to your information being shared with our marketing and legal teams so that we can provide the best support. This consent is required under the EU General Data Protection Regulation (GDPR, in force since 25 May 2018). If you do not agree to your data being shared on this basis, please do not submit the form.
2 Membership

Membership

Article 1

The minimum age for membership in EspadLand is 18 years.

Article 2

A sales representative can enroll and become a group member through the internet and the Company's official website.

Article 3

All applicants must provide complete, accurate identity information at enrollment; this information is protected by the Company.

Note 1 — The related position will be blocked if a sales representative registers fake or untrue identity information.

Article 4

Registering a passport or national ID number is compulsory in the profile registration form.

Article 5

Membership becomes official once EspadLand receives the signup. Based on its own discretion, EspadLand may accept or reject any application.

Note 1 — Being active and receiving commission is subject to complete profile information and verified KYC.

Article 6

To cancel membership and withdraw from activity, a representative must submit the original membership request together with new identity documents to the head office, or by email to support@espadland.com.

Article 7

Membership in EspadLand is free and does not require payment of money or purchase of any product.

Article 8

Any expenses a representative incurs for marketing and acquiring customers are the representative's own; the Company is not obliged to pay such costs.

Article 9

Once EspadLand accepts an applicant's registration, a virtual office is allocated on the Company's website, accessible via www.EspadLand.com with the representative's email and password.

Note 1 — The representative is responsible for protecting their virtual office email and password. Any resulting withdrawal or loss of position due to disclosure is the representative's own responsibility.

Article 10

EspadLand has no obligation toward a sales representative of any rank regarding fixed salary, premium, or similar payments.

3 Ranks

Ranking

Article 11

Sales representatives are divided into four personal ranks based on activity in the last completed week:

Bronze / Silver / Gold / Diamond

and into seven organization ranks, likewise based on the last completed week:

Beginner / Supporter / Agent / Presenter / Trainer / Leader / Espad

4 Products

Products

Article 12

All EspadLand goods carry a trademark registration number, guaranty card, and product ID number.

Article 13

Because EspadLand's products are handicrafts, the customer accepts that the received product may differ from the product photo on the site by 10%–20%. Technical specifications — picture, weight, type and price — are given in the shop section of the official website.

Article 14

The Company commits to informing sales representatives of necessary quantitative and qualitative changes to its products.

Article 15

The Company may change the type, brand and price of goods; sales representatives waive any right of objection in this regard.

5 Order & Settlement

Order and settlement

Article 16

Products are supplied and sold exclusively through representatives' websites; all orders must be registered on www.espadland.com.

Article 17

Product delivery is not possible before full settlement of the order price through the electronic portal.

Article 18

Within 24 hours of confirmation of a registered invoice (by the end of the same week), the representative must request transfer of the invoice to the services and support unit via Telegram: @crm_espadland.

Article 19

All sales representatives must register the consumer's order within 24 hours of receiving the funds on the Company's website.

Note — Warranties for cosmetic, skincare and medical products/services from suppliers outside EspadLand are the responsibility of those suppliers and manufacturers, not EspadLand. Research the manufacturer or provider before purchasing such items.
6 Delivery

Submission of products

Article 20

The Company delivers goods within 7 to 60 working (business) days to the person named on the order, at the destination stated in the customer's invoice.

Article 21

Representatives active in cities with registered branches may receive goods at the Company's department or at home. Submission costs are added to the invoice as shown at order registration.

Article 22

Failing to report within 24 hours of receiving goods, or signing for receipt, is treated as authentication that the goods received are sound.

Article 23

If goods are found defective before delivery to the representative, for any reason, the Company will replace them.

7 Commission

Commission

Article 24

Commission is remitted based on the compensation income plan after the weekend calculation (Sunday, 12:00 PM), within 3–5 business days after the representative's withdrawal request.

Article 25

Commission can be remitted only to the bank account named on the representative's registration form. Payment to a third party's account, or cash payment outside the network, is not possible.

Article 26

The Company pays no commission for recruitment — commission and bonuses are paid only for the sale of Company products.

Article 27

Commission is paid based on effective sale. Minimum withdrawal: 24 USD.

Article 28

The Company may deduct any contingent debts owed by the representative from their commission.

Article 29

The Company and sales representatives follow applicable country laws on VAT, tax, duties and premiums, applying them in the compensation plan and on sales invoices.

Article 30

Tax accrues to anyone who earns income. Representatives must submit tax declarations per their country's Direct Tax Law; the Company is not responsible for a representative's failure to do so.

Article 31

If commission is not paid by the announced due date despite compliance with all regulations, the representative should submit a bank-printed statement through their head office to the services and support unit.

Article 32

For questions about receivable commission, email a signed request to crm@espadland.com. If the claim is verified, the commission difference will be remitted.

9 Returns

Returns and Refunds

Article 48

Under the e-commerce act, the Company accepts the right of withdrawal within 24 hours if the goods are unused and in sound, resalable condition. The representative may not reject a return request from the end-user; the consumer decides.

Customers pay the cost of sending, tracking and mailing the returned product.

The right of withdrawal begins: for goods, on the date of delivery to the consumer; for services, from conclusion of the service up to 24 hours.

Once the consumer exercises this right, the supplier returns the received price — minus submission cost — as soon as possible, and by every Sunday at 23:00.

Note 1 — Only goods listed on registered invoices are accepted within 24 hours of a return request being reported.

Article 49

To request a return, the representative must:

  • Register the return request on the Company website, or by email to crm@espadland.com, within 24 hours
  • Deliver the returned goods to the warehouse or a Company office under the announced acceptance conditions
Note 1 — The returner bears all costs of returning the goods, physically or by mail.

Note 2 — If a representative refuses to accept a return, or refuses direct retrieval by the consumer, the Company may still process the return and deduct related expenses. The consumer returns the goods with the purchase invoice to the warehouse or a Company office.

Article 50

If the Company does not accept the returned goods, the return process stops, and recovery expenses from the Company's warehouse are payable by the person who initiated the return.

Article 51

On cancellation of a marketing contract, resalable products sold more than 24 hours before cancellation are recovered, and the receivable price is restituted minus submission/return expenses, the marketer's retailing profit, and non-refundable tax.

Note 1 — The Company may deduct commission already paid on returned goods from the marketer's subsequent commission.
Note 2 — Sending a return request, or cancelling a buyer's order, results in the related commercial point being cancelled and blocked.
10 Withdrawal

Withdrawal and cancellation of the contract

Article 52

A representative may withdraw from membership and activity at any time by emailing "request for withdrawal of activity" to support@espadland.com. The Company will inactivate the position and pay all accrued amounts per these regulations.

Article 53

Registering a contract in the name of two or more partners is not possible.

Article 54

If an active representative registers a second position and this is proven, both (or all) positions will be inactivated.

Article 55

Selling or transferring a position, or its benefits, to another person is not permitted; doing so secretly results in cancellation of the position.

Note 1 — Transfer to first-degree relatives (children, parents, siblings) or a spouse is permitted with a formal written request and legal/notarized documentation, subject to the Company's agreement.

Article 56

Since the marketing unit code is tied to the position owner's passport/ID number, the name on a position and, ultimately, the passport/ID number cannot be changed.

Note 1 — If name, account or passport/ID number was entered incorrectly at registration, a correction may be requested. The account number must belong to the position owner.

Article 57

If a position is cancelled, its sales representative is directly linked to the higher-ranking representative above the cancelled position.

Article 58

A member may name a beneficiary during their lifetime, who becomes heir to the position after death, subject to:

  • A death certificate and probate must be provided as proof for transfer of the position
Note 1 — The Company will not recognize transfer to a beneficiary until it receives the deceased's death certificate and a completed new membership request.
Note 2 — Once received, the beneficiary may take over the position and its benefits, subject to the same contract terms and duties as the former member.

Article 59

If no beneficiary was named during the member's lifetime, membership is cancelled upon death.

Article 60

After signup, changing the commercial position is not possible.

Article 61

After signup, a representative cannot request a commercial transfer of position.

Article 62

After 6 months of membership, a transfer request may be considered, following investigation by branch authorities and confirmation by the Company's supervising manager.

11 Disputes

Handling dissatisfaction

Article 63

A dissatisfaction registration system exists to handle concerns raised by sales representatives and consumers.

Note 1 — Registering dissatisfaction does not prevent pursuing the matter through judicial authorities.

Article 64

Representatives or consumers raise problems via the Company's official website; a supervising manager settles the case on a specified schedule.

Article 65

If the dissatisfied person remains unsatisfied for any reason, they may bring the matter to any competent court after receiving a tracking code from the Company's internal committee.

Article 66

The internal dispute settlement plan investigates:

  • Representative's dissatisfaction against the Company
  • Company's dissatisfaction against a representative
  • Customer's dissatisfaction against the Company
  • Representative's dissatisfaction against another representative of the same Company
  • Customer's dissatisfaction against a representative
Note 1 — For the first three cases, if dissatisfaction remains after the Company's internal process, parties may go to court.
Note 2 — The last two cases are handled only within the Company's internal committee.

Article 67

The internal dispute settlement plan is:

  • Fair and fast
  • Purposive and transparent
  • Easily accessible
  • Free of charge

Article 68

If a matter has already been raised through legal authorities outside the dispute settlement plan, the Company will not investigate it internally and will inform both parties.

Note 1 — The Company may still investigate internally if the representative or customer, with consent, avoids other legal authorities.

Article 69

After a dissatisfaction is raised, the supervising manager notifies the other party within 3 working days. The respondent has 5 working days to reply. No response within that term results in a decision favoring the dissatisfied party; a timely response leads to a notified outcome within 10 working days.

Article 70

The internal dispute plan is administered by a disciplinary committee of three elected members — a marketing manager or authorized representative, a board member, and an attorney at law — whose verdicts are binding within their determined jurisdiction.

Article 71

The disciplinary committee investigates announced dissatisfactions and violations of the Company's laws, regulations, instructions and bylaws by representatives. Other cases are handled by the competent authorities and supervising manager.

12 General Rules

Security rules

Article 72

During membership, the Company shares reports, customer lists, working definitions and other commercial information with representatives at genealogy level. This information — electronic or written — is confidential and given solely to support membership affairs.

Note 1 — Representatives may use this information only to improve planning, sales, services and training during their active work, must protect it, must not share it with third parties, and may not use it after membership ends.
Note 2 — Legal and criminal responsibility for misuse, transfer or disclosure of this information rests with the representative.

Article 73

All EspadLand working information involving agents, brokers, representatives and suppliers is kept confidential. Only the Company may make this information accessible; any unauthorized attempt to access it, direct or indirect, is prohibited and handled under internal instructions.

Article 74

Representatives are responsible for protecting their virtual office password; the Company bears no responsibility for unauthorized access by others.

Note 1 — Any action taken under a representative's username, if traced to hacking or system disruption, results in a permanent block of that username and liability for resulting damages.

Article 75

Financial or working relationships between representatives and consumers are personal; the Company disclaims all consequences of these relations.

Note 1 — If such relations indicate a violation of these regulations or of network-marketing law, the Company may apply the relevant rules against the violator.

Article 76

A representative has no right to conclude contracts on behalf of EspadLand with any natural or legal person, and may not present themselves as the Company's agent or employee.

Article 77

Interference by a representative in matters relating to other representatives on a cross line of the Company — including training, guidance, or coordination — is prohibited.

Article 78

When introducing the opportunity to prospective representatives, existing representatives must emphasize that it is an independent business opportunity, not an employment relationship with the Company.

Article 79

Representatives may not receive cash or non-cash property in exchange for introducing the Company to a person taking a position through the compensation plan.

Article 80

EspadLand defines no exclusive territory or concession for marketing or sales, except where expressly prohibited by notified regulations. A representative may sell products or recruit representatives anywhere, but may not grant, sell, transfer or assign exclusivity to others.

Note 1 — Representatives of any rank must observe legal, customary and ethical requirements, including attendance requirements for branches, seminars and conferences held by the Company.

Article 81

EspadLand is responsible only for educational material presented on its official websites. A representative who causes loss to third parties through unreal information or incorrect training must indemnify the resulting damage.

Article 82

The Company holds the EspadLand Consultative Assembly (Espadland's Leadership Council, "E.L.C.") of selected representatives to gather their views; election procedures and jurisdiction are set by Company management.

Article 83

Representatives must use Company equipment and tools responsibly and return them in sound condition. Failure to do so entitles the Company to withhold commission and bonus.

Article 84

All EspadLand printed documents, sources, videos, photos, designs and slogans are copyright-protected and may only be reused, wholly or partly, with EspadLand's prior written license.

Article 85

Website content — text, graphics, photos, design and layout — is copyright-protected and may not be used commercially or otherwise without EspadLand's prior written license.

Article 86

Sales consultants must observe all laws, regulations and membership rules, and must not act in ways that could damage their own or EspadLand's reputation.

Article 87

All members must observe ethical and behavioral standards when attending Company presentations.

Article 88

Activity by a representative in illegal companies is prohibited. Confirmed involvement results in permanent cancellation of membership without prior notice.

Article 89

Failure to observe these laws and related requirements is handled by the Company as follows, depending on the type and frequency of the violation:

  • Degree 1 Oral notice
  • Degree 2 Written notice inserted in the representative's record
  • Degree 3 Written notice with obligation received in person
  • Degree 4 Suspension of position, 1–12 months
  • Degree 5 Cancellation of contract and revocation of position
Note 3 — The Company may deduct damages caused by the violating representative from future commission.

Article 90

All disciplinary regulations and bylaws published on the Company's website and notified to representatives are applied by the Company's disciplinary committee.

Article 91

EspadLand reserves the right to amend or change these laws and regulations, prices, presentation methods and the compensation plan whenever necessary; amendments apply once published on the Company's website.

Marketers may never make promises or provide data to customers that conflict with these rules. Confirmed violations are handled as: 1st stage — warning; 2nd stage — commission block up to 3 months; 3rd stage — commercial position block up to 6 months; 4th stage — permanent block of the Virtual Office position.
13 Shipping

Shipping terms

  1. Goods purchased during the week are placed into shipping after that week's earnings and commission are calculated.
  2. Once placed into shipping, delivery follows within 60 business days (5 working days per week, excluding holidays). Force majeure conditions fall outside the Company's obligations and extend this timeframe.
  3. Customers and IBOs may cancel a purchase until Sunday 23:00 each week, before that week's commission is calculated, for a full refund within 7 business days. No returns are possible once commission for that period has been calculated.
  4. All goods undergo qualitative and technical inspection before shipping. Please refuse a visibly damaged package, report it to the postal officer, then file a ticket with the Shipping Department within 24 hours.
  5. All EspadLand goods include a digital identification and warranty card; the product box itself does not include the warranty.
  6. The product warranty is void if, after expert inspection, the damage is found to have been caused by the networker, marketer, or customer.
  7. EspadLand is not liable for an incorrect shipping address or postal code entered by the user; shipping and re-posting costs are the buyer's responsibility.
  8. Customs tariffs vary by country and are the customer's responsibility (DDU) — the Company has no liability for them.
  9. Online card payments on EspadLand are processed through Stripe's secure server using SSL encryption, so personal and card details cannot be read by third parties over the internet. The encryption process converts entered characters into coded data, stored encrypted for maximum safety.
14 Privacy

Privacy Policy

GDPR compliant "in effect since May 2018"

Data protection notice

Protecting your data is of the utmost importance to us. The greatest possible transparency in how we process your data, and your trust in our work, is essential to us.

Under the European General Data Protection Regulation (GDPR), in force since 25 May 2018, we are required to inform you why we collect, store or forward your data.

Your consent. By completing a form on this website, you allow us to share your information with our marketing and legal teams so that we can provide the best analysis and support for your needs. If you do not agree to your data being shared on this basis, please do not complete the form.

Identity information

All applicants provide complete identity information at enrollment, and this information is protected by the Company. Registering a passport or national ID number is compulsory in the profile registration form.

Being active and receiving commission is subject to complete profile information and verified KYC (Know Your Customer). If fake or untrue identity information is registered, the related position will be blocked.

How your information is used and protected

During membership, the Company may share reports, customer lists, working definitions and other commercial information with sales representatives at genealogy level. Whether electronic or written, this information is confidential and is provided solely to support membership affairs.

Sales representatives may use this information only to improve planning, sales, services and training during their active work. They must protect it, must not disclose it to third parties, and may not use it after their membership ends. Legal and criminal responsibility for any misuse, transfer or disclosure rests with the representative responsible.

All EspadLand working information involving agents, brokers, representatives and suppliers is kept confidential; only the Company may make it accessible, and unauthorized attempts to access it — direct or indirect — are prohibited.

Representatives are responsible for protecting their own virtual office password. The Company is not responsible for unauthorized access resulting from a representative's failure to safeguard their credentials.

Payment security

Online card purchases on EspadLand are processed through Stripe's secure server using Secure Sockets Layer (SSL) encryption — one of the most advanced encryption technologies available — to transmit your request.

Our secure server software, together with your browser, strongly encrypts all of your personal information, including card number, name, expiration date and postal code, so it cannot be read by anyone else over the internet. Feel free to enjoy a secure purchase and shopping experience.

Cookies policy

At EspadLand, we respect your privacy and are committed to giving you a seamless browsing experience. To make sure our website works smoothly and delivers the best experience, we use cookies — small pieces of data stored on your device.

By continuing to browse our website, you consent to the use of cookies.

P
Preferences

Remember your preferences and settings

A
Analytics

Analyze website traffic to improve our services

C
Personalization

Personalize content and offers just for you

Your rights and choices

You are always free to decide whether or not to share your data with us. If you do not agree with a form's data-sharing terms, simply do not submit it, and you may continue browsing the website without providing that information.

Any dissatisfaction about how your data or account is handled can be raised through the Company's dissatisfaction registration system, and, if unresolved, taken to any competent court after receiving a tracking code from the Company's internal committee.

Questions about your data?

If you have any questions regarding your personal information, privacy, or data protection, our team is here to help.

support@espadland.com

Be stable and purposeful!

ESPADLAND
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